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Articles Tagged:

311

  1. missing link

    Dozens of LinkNYC Kiosks Are Installed but Not Activated

    At least 50 of the kiosks made to replace old-school pay phones with Wi-Fi sit idle with no connectivity — some for over two years, THE CITY found.

    missing link

  2. communication breakdown

    311 Assailed as ‘Epic Failure’ for the Deaf Community

    At Council meeting, Councilmember Fernando Cabrera calls out accessibility issues for hard-of-hearing New Yorkers and non-native English speakers.

    communication breakdown

  3. telephony

    311 Tone Deaf on Language Options for Non-Native English Speakers

    The city’s complaint and information service offers just six languages, our test found, when the law requires 10.

    telephony

  4. cold news

    Bronx Logs Most Heat and Hot Water Complaints of Any Borough

    With cold weather approaching, some tenants in the borough say they’re bracing for another chilly season of calls to 311.

    cold news

  5. dumping grounds

    East Brooklyn Drives Surge in Abandoned Vehicle Complaints

    DIY used car dealers helped fuel a citywide tripling in 311 calls, which rose to more than 76,000 last year, an analysis by THE CITY shows.

    dumping grounds

  6. calls for change

    What’s the 311? Stranded in New York’s Service Hotline Deserts

    Pockets of the city aren’t fully integrated into the 311 system – even after 16 years. Hardest hit: NYCHA, Battery Park City and Roosevelt Island.

    calls for change